Use the West St. Paul address and the correct entrance
West St. Paul is a separate city from St. Paul, so include the city and full pickup address when you contact us. For a vehicle near the Robert Street corridor or in another part of town, identify the parking entrance rather than only the nearest business. A street address can lead to the front door while the car is accessible from another side.
In an apartment garage or shared lot, explain clearance limits, gate access, and the space available around the vehicle. Ask the property manager what access is permitted before confirming arrangements with us. If another car blocks the approach, its owner needs to handle moving it. Leave a disabled vehicle where it is until an appropriate loading plan has been discussed.
Keep vehicle condition and transaction details clear
If the vehicle failed inspection at a shop, stopped starting, or became too expensive to repair, describe the known problem in plain terms. Include the year, make, model, completeness, and current photos. Do not pay for a new diagnostic visit just to request an offer. Also report flat tires, locked steering, or damage that prevents normal rolling, since these affect pickup.
Review the title and key status before accepting a sale. If the paperwork is missing, lists someone else, or raises a lien question, explain that at the start so the next steps can be discussed. Ask for the offered amount and any removal charges together. Agree on the document handoff, contact person, and appointment window before coordinating access with a property manager or repair shop.
