Describe the pickup setting
Tell Merritt’s whether the vehicle is in a driveway, garage, parking structure, street, yard, or another setting. Gates, low clearances, tight turns, snow, soft ground, and blocked wheels can affect what equipment is appropriate.
Prepare before the truck arrives
Before a confirmed pickup window:
- Remove personal belongings and important documents
- Make sure Merritt’s knows about flat or missing tires
- Keep children and pets away from the work area
- Do not attempt unsafe repairs or repositioning
- Have the agreed ownership documents and keys ready
Terms come before scheduling
A call or text is not a pickup appointment. Merritt’s confirms the vehicle, any offer, removal terms, and a pickup window directly with you before dispatch.